Install Sophos on Windows

How do I install Sophos Anti-Virus on a Windows computer?

What do i do if there is a red cross on the Sophos icon?

What do I do if Sophos says "Could not contact server"?


The university licenses Sophos Anti-Virus for faculty and staff. If you are experiencing issues with Sophos on Windows, such as a "Could not contact server" error, or a red cross on the Sophos icon, re-installing Sophos should fix the problem.


  1. Click on the windows start button
  2. Type "\\\dist\Sophos\" in the search box.
  3. Select the Sophos installer from the list.



Click the "Yes" button on the window that appears.

Let Sophos configure

Let Sophos configure

And wait.....

Auto Update Complete

Auto Update Complete

After the AutoUpdate is done, Sophos will be working properly. The Sophos icon will not have the red cross on it.

Running a Sophos scan

Now that you have Sophos installed, please visit our answer on running a Sophos viurs scan.

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