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Basic Features for Managing Calls on Your ShoreTel Phone

These are the basic features for placing calls on the Shoretel Communication System.

Using the Handset to Place Calls

To place an internal call, pick up the handset and dial the extension. To place an external call, dial the trunk access code, then the phone number.

To end a call, hang up the handset.

Using the Speakerphone to Place Calls

To place an internal call, press the Speakerphone button and dial the extension. To place an external call, dial the trunk access code, then the phone number.

To end a call, press the Speakerphone button again.

Using the Headset to Place Calls

To place an internal call, press the Headset button and dial the extension. To place an external call, dial the trunk access code, then the phone number.

To end a call, press the Headset button again.

Answering Calls

Ring tones, the blinking Incoming Call Icon, and the flashing red LED light in the top right-most corner of your phone all identify an incoming call on your phone. A double ring signals an internal call, while a single ring signals an external call. On some models, the call key also blinks green.

If the information is available, the caller’s name, number, and the incoming call icon appear on your display. (The caller's name may be abbreviated to fit on one line.)

Using the Handset to Answer Calls

To answer a call, pick up the handset when the phone rings.

To end a call, hang up the handset.

Using the Speakerphone to Answer Calls

To answer a call, press the Speakerphone button. The LED in the button lights green.

To end a call, press the Speakerphone button again.

Using the Headset to Answer Calls

To answer a call, press the Headset button. The LED in the button lights green.

To end a call, press the Headset button again.

Sending a Call to Voice Mail

When an incoming call arrives, a To VM soft key becomes available. Press this key to send the caller directly to your voice mailbox.

Diverting/Transferring a Call Without Answering

You can send an incoming call to another extension or to an outside number without answering it.

1. Press Transfer

2. Enter the number, or press the extension's custom key.

3. Press the Transf soft key to complete the transfer to an extension.

Transferring a Call After Answering

1. Press the Transfer button. This puts the call on hold.

2. At the prompt, dial the number, then do one of the following:

a. Complete a cold transfer by hanging up or by pressing the Transf soft key.

b. Speak to the recipient before transferring by pressing the Conslt soft key. After consultation, press the Yes soft key

to complete the transfer, or press the Cancel soft key to abandon the transfer and return to the original call.

c. Consult by intercom by pressing the More soft key, and then pressing the Intcom soft key.

d. Send the call to the recipient's voice mailbox by pressing the More soft key, and then pressing To MB.

The Intercom feature

The feature that allows you to intercom from one phone to another has been disabled for most campus phone. If you believe this feature is enabled for you, and would like instructions on how to use it, contact Support Central at ext. 5555.

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