You can add contacts from your ShoreTel account to iChat to be able to instant message (IM) with them.
3. You can add an employee to your Buddy List by entering their email address in the Account Name field
4. Enter in their First Name and Last Name
5. Click Add
You can also add an employee to your Buddy List by using the directory search function.
6. Click the Down Arrow next to the Last name field
7. Select Directory Services
8. Start typing the name of the employee you would like to add in the search field
9. Select the name of the employee you would like to add
10. Click Add