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Clear the Cache on Your Internet Browser

An "internet cache" or "web cache" is a function that temporarily stores files that you have accessed on the internet. These files are stored on your hard drive.

Follow the instructions on this page to clear the cache on one of these four internet browsers:

  • Safari
  • Internet Explorer
  • Google Chrome
  • Firefox

 

Safari

Safari Preferences

Safari Preferences
  1. Click on "Safari" in the menu bar at the top left.
  2. Select "Preferences" from the drop-down menu.

 

 

Show Develop Menu

Show Develop Menu
  1. Select the "Advanced" tab.
  2. Check the box next to "Show Develop menu in menu bar."
  3. Exit "preferences."

 

 

Empty Caches

Empty Caches
  1. Click the "Develop" menu that just appeared in the menu bar.
  2. Select "Empty Caches" to clear your cache.

 

 

 

Internet Explorer

"Delete browsing history..."

"Delete browsing history..."
  1. Click on the cog icon at the top-right corner to reveal a drop-down menu.
  2. Select "Safety" to expand a menu.
  3. Select "Delete browsing history..."

 

 

Select Which Part(s) to Delete

Select Which Part(s) to Delete
  1. Make sure that only "Temporary Internet files and website files" and "Cookies and website data" are checked.
  2. Click "Delete."

 

 

Google Chrome

"Clear Browsing Data..."

"Clear Browsing Data..."
  1. Click on the icon with the three horizontal bars to reveal the Chrome menu.
  2. Select "Tools" to expand a menu.
  3. Select "Clear Browsing Data..."

 

 

Select Which Data to Clear

Select Which Data to Clear
  1. Make sure that "Cookies and other site and plug in data" is checked.
  2. Make sure that "Cached images and files" is checked.
  3. Select "the beginning of time" for your time period.
  4. Click "Clear browsing data."

 

 

Firefox

Preferences

Preferences
  1. Click on the icon with the three horizontal lines to open your Firefox menu.
  2. Select "Preferences."

 

 

Clear Cache

Clear Cache
  1. Select the "Advanced" tab.
  2. Click "Clear Now" under the "Cached Web Content" section.

 

 

Clear Cookies

Clear Cookies
  1. Click the "Privacy" Tab.
  2. Select "Use custom settings for history" from the "Firefox will" menu options.
  3. Click "Show cookies."
  4. Click "Remove All Cookies."

 

 

 

 

 

Contact Support Central

If you have any questions or experience any problems with these instructions, please contact Support Central for assistance.

| Contact Us |  

 

 

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