What are Support Central's Policies?
Support Central employees must be Oklahoma Christian University students in good academic standing. As such, all student employees must maintain a minimum cumulative/term GPA of 2.50. If the GPA requirement is not met, the Support Central employee will either be placed on probation or terminated. The Client Services Manager and Team Leaders determine an employee's status when there are academic concerns.
Support Central employees serve the OC community. Everything you do reflects on OC, IT Services, Support Central and yourself. If you are on the clock, please understand that every action you take sends a message to our customers. What message do you want to send?
Every customer should be greeted as they arrive at Support Central. Kindness and courtesy are more important than solving problems!
Support Central recognizes your actions to improve our customer service. You may be awarded recognition for special achievements; all employees are evaluated, which is the basis for periodic hourly wage increases. If you have completed all assigned tasks, ask your supervisor for a new task.
Support Central Equipment
Support Central work stations contain all the assets you need to use while on the clock. Leave your laptop, iPad, iPhone, iPod, etc., stored while at work. These items distract most employees from doing their jobs effectively.
Acceptable Use Policy
As a Support Central employee, you are trusted with access to secure and sensitive information. Never use this access while not on the clock. You need to be an example to others on what is right, legal, and moral.
As a representative of the University, please present yourselves professionally. A professional wears clean, neat, safe, and modest attire. Ball caps, sandals and shorts are not professional.
What message do you send to our customers and your coworker?
Our PunchIT system helps automate the timesheets. Please make sure you are clocked in and remember to clock out at the end of your shift. This is the way you will get paid!
When-To-Work & Schedules
You are responsible for entering your school schedule into WhenToWork each term. You may be asked to work during hours you do not prefer. Please remember that the Team supervisors are using those available workers when they are needed to serve our customers. Each worker should strive to work around 14 hours each week. Less than 14 hours does not allow you to keep current on the job; things are constantly changing, and you might lose your effectiveness as a member of the team.
Please follow the schedule closely. Students ending a shift must leave before their class begins; as their "relief," your arrival as soon as your class ends, ensures we have workers present continuously during the day. Strive to arrive early before your assigned shift; it will be noted and recognized by your team supervisor.
If you are sick, or predict that you will be late, please be considerate of your Team Leader (and coworkers) by notifying them as far in advance as possible.
Please maintain a clean workspace. As your shift ends, leave the workstation the way you would like to find it when you come back to work! Remember, our customers evaluate us on what they see.
As a Support Central employee, you are trusted with access not granted to our customers. Your Support Central security access is for use only while on the job. Here are some security guidelines:
- Do NOT give your password to anyone else. If your personal network password is compromised, notify your Team Leader to have it reset immediately.
- Do NOT ever leave your machine unlocked and unattended - even for 5 minutes. If you are leaving to work on something else, please lock your machine until you return.
- Do NOT ever tell anyone else the Administrator passwords for any of our machine images.
- Do NOT ever reveal any passwords used by the Support Central for anything. If your fellow technicians do not know a password, they should ask a Team Leader for assistance.
NOTE: Compromising any Administrator, BIOS or EFI passwords can and will lead to disciplinary action including dismissal from employment at Support Central.