Mail App Not Accepting Password for OC Email


If the message below pops up each time you try to open your Apple Mail App, try following the instructions below to fix the problem.





Mail Preferences

Mail Preferences
  1. Click on "Mail" on the menu bar at the top-left of the screen.
  2. Select "Preferences..."



Edit SMTP Server List

Edit SMTP Server List
  1. Make sure you're in the "Accounts" tab.
  2. Make sure the OC email is selected from the list on the left.
  3. Click to open the menu by "Outgoing Mail Server."
  4. Select "Edit SMTP Server List..."



Check User Name

Check User Name
  1. Select the "Advanced" tab.
  2. Make sure that "User Name" shows your ENTIRE email address, including ""
  3. Click "OK."



Contact Support Central

If you have any questions or experience any problems with these instructions, please contact Support Central for assistance.

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