Agents need to log on to the phones using the ShoreWare Agent Toolbar. This program is a Windows-based program.
Download and Install
- In Windows, navigate to \\judah.oc.edu\junk$\server\shortel\ShoreTel Contact Center Agent
- Run the ShoreTel Contact Center Agent Installer.
Welcome to the InstallShield Wizard
- Click I accept the terms in the license agreement
- Click Next
Leave the destination folder as is. Click Next
Ready to Install the Program
InstalShield Wizard Completed
Launch ShoreWare Agent Toolbar
Enter your information in the Login Console:
- The User is the last four digits of your student ID number
- The Password is the last four digits of your student ID number
- Enter the phone extension you're answering (located in the upper right-hand corner of your Shoretel phone screen)
- Enter the Server address - 10.63.1.3
Do not check the two checkboxes as other users will need to log on to the phones with this console as well.
See the following answer for information on logging in and setting up the Agent Toolbar: