Avaya Cloud Office: How do I reset my password?

Reset Your Avaya Cloud Office Password

1. Navigate to https://service.cloudoffice.avaya.com.
2. Enter your Email address or user assigned Phone Number and click the "Next" button.
3. Click "Forgot Password?" under the "Back" and "Sign In" buttons.
4. Confirm your Email address or user assigned Phone Number and click the "Reset" button. An email with a link to reset your password will be sent to you.
5. Open the email message you received from the system and click the "Reset Your Password" link. A browser page will open to "Create New Password".
6. Enter a new password, noting the Password Criteria* Note: each parameter shows a green check when met.
7. Re-enter the New Password.
8. Click the "Save" button and receive the "Your new password has been reset successfully." confirmation message.

Please refer this YouTube video for a detailed demonstration of this task: Reset My User Password.

*The required password criteria is as follows:

• At least one letter (latin characters)
• At least one number (0-9)
• One upper case letter or special character (e.g. !, @, $, #)
• No sequential (e.g. "1234", "7890", "Abcd")
• No repeating (e.g. "222", "Aaa", "###")
• No account information (e.g. first/last name, phone number)
• Length 8-32 characters

Tip: When reviewing Avaya Cloud Office configuration settings, click the ⓘ icon to view information about the setting.

Note: If you have already created an account with Avaya Cloud Office, you can use the "Google" button under "Or sign in with" to conveniently sign in with your OC Google Account.