Avaya Cloud Office: How do I reset my voicemail PIN?

Reset Your Avaya Cloud Office Voicemail PIN

1. Navigate to https://service.cloudoffice.avaya.com.
2. Enter your Email address or user assigned Phone Number and click the "Next" button.
3. Enter your Password in the "Password" field and click the "Sign In" button.
   Note: If prompted with "Two-factor authentication required", click the "By email to..." button, check your email for the "Security Access Code", and enter the code you received via email.
4. Click "Settings" (in the top row of menu items).
5. Click "User Details" > "Security" tab.
6. Click the "Change" button under "Password and PIN".
7. Review and accept the Confirmation by clicking the "Yes" button.
8. Enter your current password and click the "Next" button.
9. Click the "PIN" tab.
10. Enter a new PIN, ensuring the criteria is met.
11. Re-enter your new PIN and click the "Save" button.
12. You will be signed out of Avaya Cloud Office with your new voicemail PIN set.

Please refer this YouTube video for a detailed demonstration of this task: Reset My Voicemail PIN.

*The required PIN criteria is as follows:

• Only numerical digits, no letters.
• No sequential (e.g. "1234", "7890")
• No repeating (e.g. "222", "050505")
• No account information (e.g. extension number, phone number)
• Length 6-10 digits

Note: If you have already created an account with Avaya Cloud Office, you can use the "Google" button under "Or sign in with" to conveniently sign in with your OC Google Account.