If your VPN connection is not working properly, try following the instructions below to remedy the problem.
Network and Sharing Center
![](https://s3.amazonaws.com/screensteps_live/image_assets/assets/001/770/357/original/6aeba52b-6453-4efa-adbf-9d6014139ec2.png?1532459853)
- Click the Start button
- Type Change adapter settings in the search bar
- Click Network and Sharing Center
Change Adapter Options
![Click "Change Your Adapter Settings"](https://s3.amazonaws.com/screensteps_live/image_assets/assets/001/770/356/original/972e0180-32fb-4eff-af7d-7b39bdc2a0d6.png?1532459853)
Click Change Adapter Options
Open VPN Properties
![Select the properties of your VPN.OC connection](https://s3.amazonaws.com/screensteps_live/image_assets/assets/001/770/355/original/7a0bab41-efc6-48fc-8061-8b25921f7bd4.png?1532459852)
- Right-click on the VPN.OC connection.
- Click on Properties
Change Security Settings
![](https://s3.amazonaws.com/screensteps_live/image_assets/assets/001/770/358/original/120dc586-9190-437e-8a76-3acc5612be34.png?1532459854)
- Change PPTP to Layer 2 Tunneling Protocol with IPSec (L2TP/IPSec)
- Click on Advanced Settings
- Click the circle next to Use preshared key for authentication
- Enter the word Eagles as the key
- Click OK
- Click OK
Success!
Contact Support Central
- View Location
- View Hours
- Phone: 405-425-5555
- Email: supportcentral@oc.edu
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