If your laptop has frozen and will not allow you to turn it off on the screen, there is a simple manual way to turn it off.
Manually Turn Off Your Laptop
- To manually turn off your laptop, hold down the power button for 3-5 seconds. Reboot your computer to make sure everything is okay.
- If that doesn't work, try holding the Ctrl - Alt - Shift and Power buttons at the same time.
- If your computer continues to give you troubles with not turning off or freezing, please bring your laptop to Support Central.